855-512-6001
FAQ'S
Frequently Asked Questions (FAQ's):
How long will it take for my order to ship and be delivered?
Orders are typically processed within 1-2 business days and delivered within 4-7 business days. While we strive for fast shipping, unforeseen delays may occasionally occur. Any exceptions will be noted on the product page.
What is your return policy?
We offer a 30-day return policy, meaning you can request a return within 30 days of receiving your item.
Do you offer free returns?
- For defective or damaged products, we cover the return shipping costs.
- For other returns, including customer remorse, the return shipping cost is the customer’s responsibility.
What payment methods do you accept?
We accept the following payment methods:
✔ Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
✔ Digital Wallets (Apple Pay, Google Pay)
✔ PayPal Express
What is your cancellation policy?
You can cancel your order for a full refund before it ships. To cancel, contact us immediately at support@thewellnessmedical.com.
What should I do if my product arrives damaged?
- Inspect your item upon delivery. If damage is apparent, note it when signing or mark it as "suspect damage" if you can’t inspect immediately.
- If your item is damaged, email photos to support@thewellnessmedical.com, and we will arrange a replacement or compensation.
How do I place an order?
Online Order:
- Click “Add to Cart” on the product page.
- Proceed to checkout.
- Enter your shipping and billing information to complete your purchase.
Phone Order:
Call us at +1 (855) 512-6001 to place an order.
Once your order is placed, you will receive an order confirmation immediately.
How will I know when my order has shipped?
You will receive:
- A confirmation email with payment and shipping details after placing your order.
- A shipping notification email with a tracking number once your order has been dispatched.
Will I receive an order confirmation email?
Yes, a confirmation email will be sent to the email address provided at checkout. Please ensure your email is entered correctly and save this email for reference.
Can I change my order?
You can modify your order before it ships at no extra cost. Email support@thewellnessmedical.com with your request.
- If there is a price difference, we will adjust the charge or send a custom invoice for the difference.
For immediate assistance, contact us at support@thewellnessmedical.com or call +1 (855) 512-6001.
