Shipping Policy

Thank you for choosing The Wellness Medical! We are dedicated to ensuring your orders are delivered promptly and efficiently. Below are the details of our shipping policies and procedures:

Shipping Costs

• Enjoy free shipping within the USA.

Order Cut-Off Time

• Orders must be placed by 6:00 PM (Monday – Friday, GMT-05:00, Eastern Standard Time – Detroit) to be processed the same day.

Processing & Transit Times

• Orders are processed within 1-2 business days.
• Delivery typically takes 4-7 business days.

Shipping Methods

• Most orders are shipped via third-party freight carriers using 18-wheeler trucks.
• If your order requires freight shipping, we will contact you to schedule a curbside delivery appointment. Please ensure you provide a correct phone number at checkout for smooth coordination.

Order Confirmation & Tracking

• After placing an order, you will receive a confirmation email verifying your order and payment approval.
• Once your order is shipped (within 1-2 business days), a tracking number and link will be sent to monitor your shipment’s progress.

Address Changes

• Need to update your shipping address? Contact us within 24 hours of placing your order.

Cancellations

• If you decide to cancel your order before it has been shipped, we can accommodate your request.
• If the order has already been dispatched, please refer to our refund policy.

Damages & Issues

• Upon delivery, please inspect your order immediately.
• If you receive a defective, damaged, or incorrect item, contact us right away so we can evaluate and resolve the issue.
• We will provide return shipping for damaged or incorrect orders.

Contact Us

We appreciate your trust and are committed to providing a seamless shipping experience. If you have any questions or need assistance, feel free to reach out to our customer service team!

Company Name: The Wellness Medical
Phone: +1(855) 512-6001
Email: support@thewellnessmedical.com
Address: 600 N Broad St Ste 5 #3827, Middletown, Delaware 19709